About RSPCA Queensland

For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals—whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 96% of our life-changing services.

Our Mission: Together We Change Lives—And That Includes Yours.


About the Role

We currently have multiple roles available across Full-time, part-time, and casual roles.

Your Key Responsibilities

  • Provide informed, empathetic advice to customers on inbound calls, ranging from general enquiries to urgent cruelty and rescue reports, using multiple databases and systems.
  • Apply knowledge of up to four (4) separate animal welfare legislations in Australia, seeking guidance from Dispatchers, Team Leaders or Managers where required.
  • Prepare detailed cruelty and rescue reports for Inspectorate departments in Queensland, Western Australia, and South Australia— reports that may be used in court proceedings.
  • Complete tasks such as appointment scheduling, report taking, file creation, and amendments, ensuring all work is reviewed by Dispatch, Team Leaders or Managers before submission.
  • Use training materials and reference resources to deliver accurate, high-quality outcomes for all clients.
  • Provide consistently exceptional customer care with professionalism and compassion.
  • Work towards departmental KPIs by effectively managing workload, supported by coaching from leadership.
  • Ensure precise data entry and accurate records management at all times.
  • Operate independently while also collaborating closely with Dispatch, Team Leaders, and Managers.
  • Accurately identify and describe animals verbally and visually, including breed, size, colour, and markings.
  • Uphold RSPCA Qld Code of Conduct, policies, workplace health and safety requirements, and management directions, while supporting colleagues and volunteers in following the same.

Your Career Opportunities

At RSPCA Qld, we encourage you to grow your skills, expand your responsibilities, and explore different career pathways. By enhancing your qualifications and capabilities, you can take advantage of internal opportunities across our many departments — from animal care to operations, outreach, and more.


Your Skills & Qualifications

  • Minimum 2 years’ experience in a customer-focused environment, preferably in a high-volume or complex enquiry setting.
  • Exceptional communication skills with the ability to engage across multiple platforms and with diverse audiences.
  • Proven ability to follow instructions while exercising sound judgment, problem-solving, and conflict resolution skills.
  • Strong attention to detail, with accurate data entry skills and moderate computer literacy.
  • Excellent organisational and time-management skills to handle varied priorities.
  • Ability to quickly develop a broad understanding of the diverse enquiries managed by the Customer Care Team.
  • Resilience and the ability to contribute positively in a high-pressure and emotionally challenging environment.
  • Genuine passion for animal welfare and alignment with RSPCA Qld’s mission, vision, and people principles.
  • Physical capability to safely handle up to 10 kg and perform manual handling tasks.

Why Join Us?

  • Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
  • Employee Perks: From free on-site parking to exclusive discounts, novated leases, free pet vaccines, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
  • Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
  • Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

Interested?

If this sounds like the perfect opportunity for you, apply today! Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.