About RSPCA Queensland
For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals—whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 96% of our life-changing services.
Our Mission: Together We Change Lives—And That Includes Yours.
About the Role
We currently have three permanent, part-time vacancies (27 hours per week, 3 days a week) available. Flexibility to work both weekdays and weekends is required, with days negotiable for the right candidate.
As a Customer Care Officer at RSPCA Queensland, you will:
Handle incoming calls, providing support and guidance on all animal-related matters, with a particular focus on rescue and cruelty complaints.
Assist the public with animal surrenders and adoptions, offering compassion and understanding.
Maintain and update records, ensuring that all business processes are followed.
Manage multiple tasks and data entry platforms efficiently.
Build positive relationships with your team and consistently provide excellent customer service.
About You
To thrive in this role, you’ll need:
Exceptional communication and interpersonal skills, with the ability to connect empathetically with a diverse range of people.
Proficiency in Microsoft Office Suite and data entry, with the ability to learn new systems quickly.
The ability to work collaboratively in a multi-location team environment.
Strong problem-solving, conflict resolution, and judgment skills.
Excellent multitasking and prioritisation abilities, with keen attention to detail.
Emotional intelligence and the ability to follow processes and guidelines.
Call Centre experience is an advantage but not essential.
A passion for improving the lives of animals.
We encourage candidates who are studying psychology, social work, or law, or who possess transferable skills from other sectors, to apply.
Why Join Us?
Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
Employee Perks: From free on-site parking to exclusive discounts, novated leases, free pet vaccines, and 40% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.
Interested?
If this sounds like the perfect opportunity for you, apply today! Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.
RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.
